My first experiences at this hotel were great, the rooms were clean, the staff was nice. This trip we had a completely different experience. The rooms were gross, hair in the tub, sheets had stains all over them, furniture was stained, the pool was disgusting, towels floating in the hot tub and pool, trash all over the pool deck. The front desk associate Audrey, argued with me about what I needed to pay even though I paid up front through a third party hotel booking site. She tried to charge us with a pet fee although I made it very clear our dog was a service dog and she was exempt from pet fees. I am so disappointed because we used to love to stay here but the carelessness and poor attitude of the staff along with the poor quality of the amenities including the room leaves us to find a new place to stay when we visit.