The room was very nice. Had a full size refrigerator, microwave, and a stove if you wanted to cook. I felt very comfortable with this room at a very affordable price too.
The staff was amazing and very helpful. The hotel itself could use a little updating. There were small holes in the curtains and the pillows were paper thin. The breakfast is just a small muffin and low caffeine coffee, not many options.
The beds are not comfortable. The interior was falling apart. There were stains on the sheets and on the sofa mattress. For the price I was paying, it was not worth it at all. I ended up getting a refund for the rest of my stay and found a different place.
The manager Cynthia and her staff adressed all my issues and cleared the up. There was the noise from the room above mine the adressed as much as possible. The floors should be padded or carpet as much as possible.
The facility is outdated as other reviews stated. Staffs are friendly and ready to help. The management should have done better to keep this facility safe and updated. My unit has a clogged sink and the screen outside the window was off and loose, which is dangerous if winds blow it down. The staff opened a ticket but the guy didnât show up to fix it the next day as promisedâŠa bit disappointing. I only stayed for two nights so I donât care that much of the inconvenience. I like esa because I can cook rather than eating junk foods in other restaurants.
The customer service was great â the staff was friendly and helpful throughout our stay. However, there were a few concerns that impacted the overall experience. The pool was green and clearly not maintained, and there was a noticeable odor throughout the hotel. Additionally, there were people loitering in the parking lot at night, which made us feel a bit uneasy. With a few improvements, this could be a much better place to stay.
I waited for this unit but was told at the last minute, that it was given to someone local...
This was the most disrespectful situation that I've ever experienced as an African American