No running water
Tedious check in process, required submitting government ID picture by email.
Had to wait over 30 minutes to get access to building, comms back and forth with Global Stay by phone and email and kept being told to wait another 5 minutes. Finally the security guard at the front desk let us in.
Furnished with IKEA furniture, not as pictured on site.
No parking available despite how the unit was advertised.
Feb 13th 2024, sent communication to Global Stay advising of no running water in shower, vanity and kitchen sink. Video attached. No warnings of water being shut off. Clearly failing to comply with Alberta Health's Minimum Housing and Health Standards. Asked for refund due to Global Stay breaching its obligation to me as a short-term tenant.
March 9th 2024, Par, Manager of Global Stay Team, advised that "building management is obliged to provide all amenities that are in charge of theirs, such as parking availabilities, water supplements provided."
March 10th, 2024 - I requested the contractual documents and policies that obligate the building management to be directly responsible to Global Stay’s short-term renters.
March 21, 2024 - reply from Kristy, Manager Global Stay Team, "We consider this case closed as per last message by my colleague"
April 2, 2024 requested again the contractual documents that obligate the building management to be responsible for issues encountered by Global Stay short-term tenants.
No reply from Global Stay