Hotel Chicago Downtown, Autograph Collection

The room seemed dusty like the hvac unit wasn’t serviced the room was organized but the bed was lumpy sheets were dirty Woke up terrible and noticed curly little black hairs on sheets that clearly weren’t mine I mentioned it to the clerk at the desk but at no time received no answers or apologies I was way too tired to complain And just wanted to go home , I feel I should have been comp something a simple we are sorry something , but nothing and so With that i will not ever stay or recommend this hotel to anyone i feel that staff is probably overwhelmed and underpaid and the owners simply Just dont care About there Guest and put profits over everything else!

The hotel is beautiful, very comfortable and in a wonderful location. I was surprised, however, that there are some small amenities that don't seem to come standard. The toilet paper is cheap and super thin and they charge $20/day for WiFi.

We had a nice stay. Hotel is in great location. Close top plenty to do. Rooms are good size and comfortable. The bathrooms could use some updating. Concierge lounge is average nothing special, but clean and spacious enough.

Very comfortable, well appointed room and bath.