Lovely hotel and food, and some staff were really good but several of them really let it down with odd and rude service. Barman in particular left us baffled by just repeating 'sit down please' 'sit down please' in a very gruff tone when we were simply stood at the bar waiting to order a drink. No 'hello, welcome, what can i get you' or anything like that. It was as if we were misbehaving school children causing a scene or that he didn't feel we should be there. As this was not long after we arrived, it set the tone for our stay and left us with a bad feeling.
Making us carry our luggage round the hotel tour we also thought odd... why couldn't we leave it at reception or, for the price, have it taken up to the room? Because of this, the tour, which would've been a nice touch was rendered pointless as the staff member kept saying 'i won't show you this as you've got your bags with you', 'i won't show you that as you've got your bags with you'...
Also, at least twice we assumed things we'd ordered or been offered had been forgotten about during our meal as they took so long to arrive - not what you'd expect at a Michelin-starred restaurant.
Finally, i injured my hand having had to use such force to open the door to access the outdoor seating area. Worrying as it was also a fire exit.
Sadly, although the hotel itself, grounds and food were very nice, for the price and given we've had much pleasanter experiences at much cheaper but equally nice hotels, we won't be returning.