W Chicago - City Center

I came in for the Bears/Chargers football game. I am a Chargers fan so I was happy with the win! All the staff were very friendly and The only complaints I have is I would have loved to have coffee in my room in the morning before I started my day.

The room was nice, hotel is conveniently located. The bath/shower was not great water pressure and handle was broken. The staff was on average pretty nice however a few at front desk were not as friendly or helpful as you’d hope. Not sure I would choose it again for value for money.

This hotel has a wonderful central location. You're close to everything & it's in a good area. The staff is extremely helpful & kind. The room was very modern & the bed was super comfy. The hallways are smaller & outdated as it is an older building, but the common areas & room itself was very modern. My only complaint is that the bathroom door is a sliding door & doesn't close all the way which doesn't allow for much privacy if you're not traveling alone.

the hotel is just beat-up. Needs a total renovation. very dated feeling like early 2000's. There was a convention there for african american men. it was held in the lobby and mezzanine level. Basically, we can back from dinner around 8:30 with our 2 small children and walked into what felt like a strip club. it smelled like cigarettes and sex. It was pretty quiet on our floor, but everything was just dated. It felt like an early Sex and the City episode. I would have expected more for the price. They also couldn't accommodate adjoining rooms with my parents. Everything was just all kinda eh.

Great experience, great staff! Always love staying at the W!

I was disappointed that the hotel did not want to refund me my last night there. I had a work emergency (had to do hair for the “Kelly Clarkson talk show”) I called the day before I was even supposed to arrive to only cancel my last night & they were so un accommodating. So I lost that money. Also as a member if hotels.com & Marriott rewards you would’ve thought I would’ve got a break¿

The tub was stopped up and I had to call maintenance for them to unclog the tub.

Elevators, air conditioners, telephone, TV didn’t work. Room was dated with carpet buckling. Terrible experience and at $375/night- what a joke...

Stayed one night for business. Enjoyed the general vibe and could walk to the meeting from here. Breakfast was good even if no Buffett. Needs a proper coffee machine for coffee snobs like me. Room great, bathroom could do with upgrade.

Here in Miami the W Hotel has a very good reputation so I went with this hotel rather than my other choice. A week prior I left a request to be put on a high floor and to have a fridge. When I arrived I learned I was put in room 10 out of 22 and no fridge. I talked to the front desk employee and they were all very nice. I was offered a room 2 floors up (not a big difference so I turned it down) but the fridge was taken immediately. I liked that they give free water bottles because we did alot of walking. The room was clean but not really as it appears in the pictures. I really didnt like the fact that the tv, while big, isnt a smart tv. No netflix or youtube and the tv guide was outdated. They offer movies but they are $20 to watch. Free breakfast isnt offered but they have complimentary coffee. The location was also very good for getting the train and buses. Overall I was blown away with how nice the service was really, I know some things are out of the employees hands. Unfortunately I wouldn't stay at this hotel again since there are so many options, naturally I'd try something new but I would recommend it to someone for its location and good service.