Best bed I’ve slept on in 2 weeks! Pillows were great, shower hot and extras appreciated. Didn’t get to take advantage of breakfast, so can’t rate that. Only problem was the heating/cooling system. When we arrived, it was turned off and the room was freezing. Turned on the system, and the fan was extremely loud and rattling. We attempted to turn the fan to low, adjust the temperature, and everything else we could think of, but nothing changed the fan noise. We ended up just turning it off and hoping that it didn’t get too cold during the night. We didn’t report it because we were leaving to go out, and couldn’t wait for a maintenance person.