Hotel Giraffe by Library Hotel Collection

hotel and staff were excellent however we had to complain about a high pressure water noise which woke us several times during two nights of our 3 nights stay and spoil't our overall impression of the hotel.

We arrived a little after 3pm (check-in) and our room wasn’t ready. At 3:30 we were told it was ready. We had asked for a quiet room and when we got to the room it was in front of the elevator doors. We went back downstairs and were told that their elevator doors were “quiet”. I explained that it isn’t necessarily the elevator but the people coming on and off the elevator. They finally agreed to change our room and we got into the room at 4:00. The TV didn’t work - someone was sent up and had it working by 5:00. The day we left the TV wasn’t working again. Housekeeping was very kind as were the doormen.

The hotel was beautiful, staff was so friendly. Wine & Cheese was amazing! Can't wait to go back.

I love the decor and staff are helpful and friendly. Gabriella who ran the show during wine & cheese hour is wonderfully efficient, warm and HG is lucky to have her!

Love the lobby. It is quiet , relaxing. Service is excellent. Coffee, tea, pastries, fruit available all day. Only gripe is sleeping in a full size mattress is a bit tight. Really like a queen size. Room could have accommodated that. Also, shower/tub was extremely clean but had a shower curtain. I really have an issue with that. I feel it breeds germs. Would be much improved with a glass door. reat location.