Ocean Key Resort - A Noble House Resort

The customer service was exceptional!! Few times can I say that about any hotel, but they were so responsive so quickly each time I had a request and served it up with a smile. Accommodations were spacious and very comfortable. Toiletries were top notch. One thing that could be improved on...offer kid friendly choices at the restaurants. We love ordering room service but most times had to opt to go out because there was nothing my daughter would like. You don’t have to offer an array of options, but maybe 2 kid choices would be great! Overall we loved it and would definitely stay again!

Perfect location, service, rooms and breathtaking views

Relaxing poolside with great service from our waitress. Watched a perfect sunset.

Service, staff, resort food was all first class! Thank you for a memorable family vacation!

Best hotel in key west.... love it there.

Paid extra for a Junior Suite with Island View. Here is the view from our balcony. No way could we see water, let alone an island. $737 a day and they still added on another $40 a day for the resort fee. This hotel is right on the end of the key where three cruise ships dock every day. Be prepared for lots of people parading past the swimming pool area going to and from their ships. Leaf blowers start at 6:30 in the morning - every morning. Be prepared for early morning wake ups as well as the occasional middle of the night accidental fire alarms. Key West is great, but I would not go back to this hotel.

very disappointing paid extra for an Ocean view room - room was ok - but not great and we were not informed that a cruise ship would block the view for 2 of the 4 days we were there. Blowers used to clean up outside started up at 630 am which were noisy and woke us. We were refused dinner service at 940pm when the restaurant closed at 10pm We had to ask for the room to be cleaned one day The staff at the pool bar were great as was the concierge

The location is wonderful. We loved being right downtown and on the water. What we didn't like was having a gigantic cruise ship blocking our water view ever day. We also did not like overlooking Mallory Square. We were told it would be quiet on that side of the hotel- sadly it was not. Cars, motorcycles and masses of people are there at all hours of every day and night. A person with a leaf blower outside our window woke us up at 7:15 on Sunday morning. Now for some general room issues: 1. The peep hole in the front door was installed for someone who is 6 feet tall. The average person cannot use this. 2. The shower is so small that I held out my arms and bent my elbos, I touched both sides of the inside walls with my elbos. There was no shelf to place shampoo or soap, so we had to bend down and retrieve these items from the shower floor- not a simple feat in such a tiny space. 3. The brochure and on-line pics of the resort's pool area show lounge chairs under the three or four cabanas. However, when we arrived, there are beds and not lounge chairs there. The beds are small and it's quite a challenge to fit two adults in if they want to recline. 4. Everyday when we came back to our room after housekeeping had been there the refrigerator door was not closed and the ice was melting and leaking. The items inside were luke warm. To summarize, for the price we were paying we should have had better accommodations, service, and attention to details.

I loved the Welcome drink , amazing Staff ! Perfect Location .We had a good time.

Our stay was fine, in general. Unfortunately, we could not get to our room except by walking through the garage to an elevator. Our partial sea view was nice, but seriously hampered the first morning after we arrived by a HUGE Carnival cruise ship which remained docked until just before sunset. And, oh yes--we had rude and selfish neighbors who made lots of noise into the early hours of the morning. Not uplifting.