Embassy Suites Chicago Downtown Magnificent Mile

The layout is incorrect the service I received was amazing they did their best to accommodate me but I was very disappointed in the layout and due to Cov19 the sexy breakfast I wanted to experience is not available so I was very disappointed

We had trouble regulating the air temp, called front desk they said they would send maintenance. They may have come and fixed it, eventually it quit going back to 73 but never got comfortably cool. Otherwise, nice place. Great view/close to Navy Pier.

We asked for a non smoking room and we were given a smoking room that reeked of marijuana. The sheets weren’t as clean as they could have been and the room was dusty. We called the reception and asked for an extra pillow and sheets when we first got there and no one brought it to us.

The service was wonderful! The hotel is in the most perfect location! They were very careful with Covid 19 procedures. Easy self parking!

With all that is going on with coronavirus and the fact you have to wear masks in the whole building you would think the rooms would be cleaner ☹️! Our bathroom was not clean we wiped it down with Clorox wipes there was a towel left in the bathroom used from the previous visitors before us! So they need to do a much better job at keeping the rooms clean because the hotel itself is very nice! Just disappointing!

Hotel was great until my smoke alarm went off after the 1st night around 5am. Maintenance came and took it off the wall and then 5 minutes later security comes and accuses me of removing smoke detector and basically interrogated me. Notified front desk later that morning to only get offered a late check out with no one even once saying a simple "I'm sorry ". This great hotel needs to step there game up

Hotel is old and rooms are outdated! My room had a broken door stopper and the door had so many patches ... I wasn’t sure it was safe to move. The happy hour snack that they pumped up so much were a cheese concoction with chips lol. The front desk people were extra nice and courteous. Overall, it was ok. My first time at Embassy Suites and my last.

Location perfect for shopping, tge bean, and Navy pier. Staff friendly and hotel clean

Always stay at embassy suites and 2nd time in Chicago. Great staff, clean rooms, good food and nice touch with their daily happy hour. Thank you