Hotel Intur Palacio San Martin

Wonderful, friendly staff. Beautiful lobby. Great bed. Great breakfast. Good location in central Madrid. Will come again!

Nice location, friendly staff

Overall Is good. Location is convenient and many nice restaurants nearby. Worth to stay @ this hotel.

We had one night in this hotel in Madrid. Close to all the sights. It was tucked in what looked like a quiet small square but was as cut through at night for several drunk and loud revellers. Very ineffective sound proofing and double glazing as there was a draft. My main complaint was the surly service we experienced from the male and female waiters that night at the bar while waiting to use the restaurant.

Most comfortable bed of my three week journey in Spain. Very nice room and amenities. Great location slightly removed from the street for a little less noise.

This is a lovely hotel in a very good location in Madrid. Very disappointed in our room. The actual room was very nice but it was not a courtyard room, as we had been told. In fact it had a very narrow window that looked at a very close and ugly wall. The reception people were not friendly. Disappointing for a very nice hotel.

We had an enjoyable time in Madrid and found it an easy city to get around.

Very clean, great location, excellent service and wonderful smelling hotel. The building is very beautiful and I would stay again. Has everything you could need, shampoos, hairdryer etc.

Very surprised this hotel has such high ratings. The room was small, dark and uncomfortable. Immediately upon opening the door was enveloped in a sewer type smell. Bed and pillows hard. Shower is amazing but the shelf holder fell off and shattered while I was out. Bring your own hair dryer. The one provided is awful. No conditioner, body lotion or tissue. Front desk is poorly manned and I was no confident about safety and security. Very noisy as can hear guests in other rooms and noise from courtyard. Just not an enjoyable stay. Location is a big plus, but would not stay again.

Hotel Intur Palacio San Martin was awonderful. The staff is friendly and knowledgeable. They went out of their way to ensure that we had everything we needed (or wanted!). The rooms are well appointed with modern amenities (the showers are terrific!) but the hotel remains an old world charm that is intoxicating. Definitely try the restaurant! The hotel is located in the city center and we had absolutely no problem getting to and from our various tourist destinations. I would not hesitate to stay here again. Highly recommend this hotel.