Southernmost Beach Resort

The pool was like bath water. We were double charged for our stay. We prepaid and they charged our card every night we were there. The girl at the front desk seemed clueless on how to fix

Great stay! The room was spacious and clean. Bed were comfortable. Its maybe a little over a mile from the hotel to the other side of Duval which I absolutely loved. Staff was great and helpful! I will definitely be staying here again.

Front desk was always helpful. The room is clean. The area is awesome, everything is walking distance. Excellent overall!

The room was dated, old... door was always a hassle to open, AC was extremely loud and old. Didn’t work randomly during night. The service was bad, I understand during COVID-19 they are not cleaning rooms, but they could have the courtesy to ask if we wanted new towels or other things, super lazy and for that, they are way overpriced paying over $3.6k for 5 nights. Bye the way, be aware that they charge almost $30 every night for parking by default, even you don’t come by car. If I wouldn’t have said something they would have charged it. It’s just bad business habit!!!!!

My stay was fantastic. The room and other areas appeared clean. Although there was no in room daily cleaning due to the pandemic (which was understandable) any requests to the room staff was answered promptly and courteously. My room in guest house was great. The food at the cafe was always hot, quickly served, and tasty. I have no complaints and will definitely be staying here again.

Dont waist your time! We wont be going back. They NEVER cleaned our room although we asked several times. The ice machines were broken and we called the front office and they did nothing...promised to fix them, but did nothing. We were there for 9 days. Their beach was filthy and they charge $10 a day for a chair!

The rooms don’t look like on the pictures and guests of hotels.com seem to get the older rooms

The beach was pretty underwhelming. We picked this resort mainly because there was a beach access and the beach had tons of seaweed that needed to be cleaned up. Ultimately we had to find a different beach to go to. Also, the staff was not very friendly. The room they placed us in was very noisy with staff going in and out of the storage room nearly and there were constantly housekeeping carts in front of our door. With there being SO MANY options for places to stay in Key West I don’t think I’ll be coming back here.

This location is very nice. Close to ocean and to good bars and restaurants. Room was comfortable, clean and private Pools were nice and some without kids

The hotel is nice and clean, however, I didn’t like the extra parking and resort fees. It seemed a little deceiving because when I booked through hotels.com I had completed the full payment online and when I got to the hotel they added on extra fees. The shower only worked once, when I tried using it again the same night there was no hot water. There was no difference between the private and public beach. Both had trash and were dirty. So I don't understand the point of having a private beach. Front desk service wasn't very welcoming or helpful. Overall, it was a disappointing stay.