Couldn't ask for a better location: a few minutes' walk from the Brussels central train station, the Grand Place, and the pedestrian shopping zone.
Friendly and helpful staff. Good sized rooms for a downtown hotel in a major city. Our room had been recently rennovated and the beds and pillows were very comfortable.
My only complaint, which is not necessarily the hotel's responsibility, is that the front desk arranged a van to take our group to the airport and quoted us 50 euros cash/55 euros if using a credit card. When we got to the airport, the driver insisted on 65 euros. So if the hotel arranges a van/shuttle for you, make sure that you negotiate/conform the price directly with the driver BEFORE setting foot in their vehicle or even letting them load a bag. This is standard practice when travelling in the developing world, but I didn't expect it to be necessary in the heart of Western Europe.