10/6 Jó
2025. április 22.
Hotel nice, staff missing
The hotel itself was clean, room good size and comfortable. Breakfast nice with good choice of drinks and food.
What key it down was just general lack of staff. Foyer self check in didn't work, wasn't private, anyone walking past could see the screen with personal info on (passport, DOB, address etc) which I wasn't comfortable with. Didn't work anyway and then staff be reluctant to help! Tried the online check in before arrival and that wouldn't let me complete either.
Had a fire alarm go off at 00:30, all guests filed out to the street in front of hotel but no staff in sight anywhere. No fire engines came. We all waited outside in rain for 15/20 minutes before guests started going back in as fed up getting wet and alarm had stopped. Still no staff members. We all hung around in the foyer as no all clear given.
Finally staff member showed up and said it was okay as he'd checked each floor and turned alarm off. Someone had pressed the alarm button by accident apparently.
Emma
Emma, 4 éjszakás utazás
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