10/2
First impressions were that this an ok place. The pictures made the place look nicer than it actually was. The first night went ok. The next day, however we didn't fair so well. We were out for the day, and as New Orleans tends to have we had rain storm. Upon arriving at the hotel, we found the roof leaking all over our luggage and stuff that was in our bedroom. Of course, my husband called the number given, because there was no one on site, and no one was available, so the best they could do was to get us some extra towels to soak up the water. He then sent an email and was told they were sorry for the inconvenience, but nothing could be done. They emailed back asking for pictures, those were sent. Never heard anything for hours. We tried again to contact them by phone and was told that someone would come check on it within 16 hours. Someone did arrive after a 3rd phone call. She took pictures and brought us more towels. Our only options were to deal with it or find our own alternate place to stay, out of own pockets. We asked if we would receive any compensation for our trouble and we never heard from them again. This was the worst experience we have ever had at any hotel!
Anne
4 éjszakás családi utazás