Valet service was a joke and made check-in ridiculous. When the valet finally showed up (after three calls from the front desk) he never asked me (the person standing right next to his podium) whether I needed my car parked. Finally, I gave up and went out to my car to look on SpotHero and go park the car myself. As I was working this out, the Valet knocked on my window and asked if I was a guest at the hotel and needed my car parked. I told him I am, but I’m considering parking it myself and saving $30 since he never acknowledged my existence. He apologized profusely and insisted on letting him take care of it. So, I did. Come to find out (by tracking our car), they park the car at the 30 W Monroe Building, which charges around $20/24hrs then charge the Hampton guests $65. Needless to say, we only did this the first night.
The phone key never worked. Every time I asked, I was told the system was down. On one night, both our room keys stopped working. This meant, taking the elevator down to the first floor lobby and getting them reprogrammed. This wouldn’t be such a big deal in a modern building, but they have 2 tiny old and slow elevators. Every morning the elevators were so busy it would take 15-20 minutes to be able to even fit on one.
The breakfast area is small and not enough to fit in 2-300 guests in the hours it’s open.
Overall, the room was small but comfortable The hotel is old and in need of major upgrades. Service was subpar and valet was a joke.