The customer service of the was excellent, however, this hotel is not ready for guests to stay. We got an economy room, no room to change your mind. Wires still sticking out of the walls.Construction is not completed, no hot water, no housekeeping unless requested. Mosquitoes galore! Had to ask for bug spray. 1st day breakfast was finished by 9am eventhough advertised up to 10am. The worst of it all when attempting to exit the room for breakfast, the door could not open (HSE Hazard). No phone in room, had to use roaming to eventually get on to the staff, who even with their key card could not get the door open. Got out the room after maintenance had to manually get it open. They tried to make it right to compensate by upgrading the room, and agreeing to do both breakfast and lunch and refund 1 night's stay. Grateful, but same challenges just with a bigger space. The staff was really polite and tried their best but the hotel is NOT ready. There will be no repeat stay for me.
