10/2 Rossz
2023. augusztus 7.
Unacceptable
The hotel has 8 floors, elevators haven't been fixed for over a year! It violates the law.
Our room was on the 5th floor. At checkin they didn't offer carrying our bags up, after multiiple retina surgeries, I should not lift heavy weight. Our room was next to the emergency outdoor stairs, causing privacy concerns. The room facing North never gets direct sunlight, consequently it's cold and humid even in August. The first morning all of our belongings got soaking wet. The controller of the AC can only cool the room, other modes are fake. So I turned it off and opened the windows during the day.
As Gold members we could ask a room upgrade, they said they were fully booked.
Last moening before leaving the room for checkout I realized that the wall in the e9om was soakingly wet, literally a waterfall. It wasn't due to broken pipe leaking, it was because behind that wall was the AC system cooling the corridor the whole day unnecessarily and it cause condensed water on that surface. My clothes in my luggage that was next to that wall, got wet.
The employees seem totally unrelated to the issues, nobody claims responsability. I will request a partial refund for the incident and for the fact the hotel advertises falsely that it has elevators in service.
This is a motel experience, that charges $200 a night. Absurd!
Arion
Arion, 3 éjszakás utazás
Hiteles Hotels.com-vendégértékelés
