Das Hotel ist in die Jahre gekommen, das FrĂŒhstĂŒck ist mittelmĂ€Ăig fĂŒr ein 5* Hotel
Der Aussenpool der frĂŒher zum Hotel gehört hat, ist heute separat und mit 20âŹ!am Tag und am Wochenende 25⏠Eintritt total ĂŒberteuert und die KĂŒche der Poolbar schlieĂt auch schon um 16.00 Uhr, Fazit teuer und schlecht
n night 1 of our stay we were received by Ilinca at reception. She was the most unfriendly, unprofessional receptionist I have ever met. She didn't tell us anything about the amenities, the restaurants available, the room... She didn't know the procing structure for the outdoor pool and misquoted us a more expensive price for guests.
In that moment I put a complaint to Alex her supervisor. He explained the hotel beautifully.
I asked him to book us a table for next day at 20:30 at NOUA BucÄtÄrie RomĂąneascÄ. I showed him the place on my Google Maps to ensure he knew where I wanted to book. He asked me to look for their number and I did, however he said he had found it himself and didn't need my help anymore. I saw him call and he confirmed a reservation had been made. Reception claims they showed me the address so I could confim this. This is not true and it will be very easy to verify on CCTV.
On night 2 we showed up to NOUA in Str. Popa Nan 7 to find the restaurant closed. We confirmed that we were at the right place. We looked around for an alternative entrance and found nothing. We called the hotel 7 times before we managed to speak to anyone at reception. Reception confirmed that the address they had booked us in was different, and they had not booked NOUA.
The have repeatedly lied and blamed us for going "to the wrong restaurant", instead of taking responsibility for booking the wrong restaurant and completely ruining our night.
On night 3 we found a fruit fly infestat
Personell very friendly and helpful, nice beds and AC (very varm days) Nice and clean pools, however it was closed som of our days. Was surprised to find a lot of dust under my bed when I dropped something I pickad up there.
Some confusion on minibar, water and hotels.com discount, but the friendly personel corrected everything good in th end
Many good restaurants at hotel
Long time to check in. No help with luggage. We werent send to the right room / suite. We requested (and paid) for a 2 room suite and it was only one big room (not ok with kids that go early to bed). The room had a "small gift" ready (quarter bottle of prosseco with one glass) clearly not fir us as we were 3 and that the card was addressed to somebody else.
After complaining and 30 minutes wait we finally were moved to the proper room... but not ready for 3 people so we made due with only 2 towels and this time no "gift".
The rest was ok. Good amenities and the lounge is a plus. But the overall experience was far from the standard of a 5 star hotel...