Old, Run Down, paid for a pent house and was told I didn’t, that it wasn’t possible. When I showed them my hotels.com confirmation they said again that I couldn’t have gotten that on hotels.com, that they don’t even have access to rent the penthouses. I was given a presidential suite instead. It was so run down and dirty, a lot of dead bugs in the sky light and on window seals. I asked to move to a regular room. They said no at first because they can not refund me, I told them they can keep the money just move me to a cleaner room. The 2nd room was better but by that time I was over it. A manager did call me after leaving and offers us another stay and one of their other properties, not sure if we will do that again