Upon arrival I had such high hopes for this hotel, it was billed as great new entry to the Gothenburg hotel scene.
At check in things seemed great Nathalie at the front desk was a rockstar helping us out and was super service minded. Sadly that was the end of the good times.
We found out that no restaurants were open at the hotel (including room service) and we needed to use uber eats after our long trip from Hong Kong. We had pizza, the pizza boxes became a joke as they were outside our room for 3 days at which point we requested removal. Now you may be thinking why would housekeeping leave them there, well it’s day four and we still have not had our room cleaned.
The breakfast is great, and the staff there are awesome. As are the staff at the “living room”.
The restaurant at top is in reality not part of the hotel, they couldn’t care less if you stay here. The views are an amazing, the food is fine, the staff needs to come down to earth. When I booked I asked for a table at 19.00, I was told 18.30 or 20.30. We showed up at 18.30 the place was half empty which it stayed all night so a gimmick was already deployed at booking. Then I mentioned that I asked for table with a view at booking, which there were plenty of when they seated us, I was told I need to wait. I then went and provided more information, I was told that they did not like my attitude. Then 3 minutes later they had a table with a view, which of course they did as the place was half empty, another gimmick