The air conditioning system was loud and turned on and off continuously with very humid temperatures when the AC was not running. The elevators malfunction, and there are long wait times to get to your room or the lobby (greater than 30 minutes). I made complaints to the front desk via text message. They responded on two other occasions but on the third one they said that they want to call me and follow up, but I never received a call. Also, one of my complaints with the ice machine on our floor didnât work. I received a text message saying that they would look into it but my whole stay there was no ice on my floor. Had to go all the way down to the front desk from the 17th floor to get ice.
The room was very clean. The bed and pillows were very comfortable. There wasnât enough water pressure in the shower. The room was a little muggy and warm. The breakfast had a huge selection and was very good. The elevators and parking were extremely slow. The staff were very nice and helpful. It was nice being just around the corner from Times Square.
It was very busy and someone was supposed to call me when our room was ready. No one ever did we werenât able to check into our second room until 7 PM.
The evaluator situation is crazy. Wait time to get on and off is way to long. Breakfast was disappointing food was terrible. Room doesnât go below 68 degrees so it was hot in our room.