Great location, easy to relax in, no rush for the sunbed here. Service impecable, staff can’t do enough for you. Genuine friendly people in the resort. They pride themselves on serving organic local produce.
On the minus side management although highly visible throughout don’t have any interest in their guests. Breakfast is plentiful but unfortunately they are letting guests down by forcing them to pay London prices for fresh and may I say delicious, fruit juice. This would not bother me if it wasn’t for them not providing cold drinks apart from iced water, which you would expect for breakfast. For a family of 4 this charge means £8 daily, (14 liras per juice). If you have paid for breakfast you expect juice to be included in the price.
Transport to Itzuzu beach is mentioned on website as being provided from the hotel’s private jetty free of charge. This in reality only happens 2 days per week. We ended up driving there.
One of the receptionists in particular was very unhelpful. His English was not up to standard to be working in reception as he was unable to understand basic requests.
They have a policy of only a key per room regardless, which when you have a family room with 2 older teenagers makes it a little difficult.
Our thanks to the young Hungarian girl who was so helpful and friendly throughout our stay. She is worth her weight in gold ,also the gentleman in the bar and Ali the pool boy ,always so helpful.
We will be back to this relaxing, beautiful hotel.