Windermere Macdonald Old England Hotel & Spa

The only one thing not to regret my stay is location. My first night was in an executive room which was decent but stuff/cloth from the previous customer was still in the cabinet, so I didn't feel comfortable to use or put my stuff in there as for sure not cleaned. I tried to call the reception more than 10 times to ask how to open the heater and to ask for extra blanket there was no reply. The next day I had to I move to a classic family room, first in the day of check in I requested to be seated in a room where I don't have to move the next day they refused as they usually don't downgrade there customer, next day I moved to my family room and there I understood the meaning of the words its a huge downgrading, where the room doesn't have a fridge or heaters. they took my daughter's milk and pudding to put in reception fridge and then I found my stuff garbaged they said by mistake, they dealt with the fridge as a privilege. And the room was freezing out there, again tried to call the reception to ask for an extra blanket, there was no reply. The bathroom was old and needs renovation. Not happy at all, bad service for what a I pay

The only one thing not to regret my stay is location. My first night was in an executive room which was decent but stuff/cloth from the previous customer was still in the cabinet, so I didn't feel comfortable to use or put my stuff in there as for sure not cleaned. I tried to call the reception more than 10 times to ask how to open the heater and to ask for extra blanket there was no reply. The next day I had to I move to a classic family room, first in the day of check in I requested to be seated in a room where I don't have to move the next day they refused as they usually don't downgrade there customer, next day I moved to my family room and there I understood the meaning of the words its a huge downgrading, where the room doesn't have a fridge or heaters. they took my daughter's milk and pudding to put in reception fridge and then I found my stuff garbaged they said by mistake, they dealt with the fridge as a privilege. And the room was freezing out there, again tried to call the reception to ask for an extra blanket, there was no reply. The bathroom was old and needs renovation. Not happy at all, bad service for what a I pay.

Excellent hotel, fantastic friendly staff

The only negative thing about this hotel is the late check in 1600

Great room, facilities and friendly staff. Just one word of warning, the parking is a nightmare. To avoid stress when you arrive just pull up outside the front of the hotel and the staff are very happy to park your car for you. Had we known this before we arrived we would have avoided the stress.