10/4
The property location is excellent. The reservation process is very complicated. They requested detailed information which we had to fill out before they confirmed. There is no personnel on site and the company’s office is in a different part of town. They made us download their useless app. We made a reservation for a studio apartment but we were not told which one we were getting until the last second. We found out it was the attic apartment on the 4th floor with more than 60 steps with no elevator. We had our 82 year old mother with us (they knew because they registered her passport). We called immediately and they said that they would let us know but never called back. We called again and they said there were no other rooms. Said the they would talk to someone else and let us know. But again never called back. Had to call Hotels.com which was useless. They could not offer any solutions.
There was one window facing the light well and someone had set up a smoking station right next to it. So literally you had people sitting inches from your window smoking. So the window had to be closed with the curtains down all the time.
No shampoo or shower gel provided. Bring your own.
Based on the reviews and location and pictures we were very excited about the rental. Unfortunately it was a huge disappointment.
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