I did not feel welcome. Neither of the front desk staff made eye contact. When asked if there was a first-floor room, she answered, "No, it's full." A better answer would have been, "I am sorry, sir, our first floor is full." Second, the AC did not work; there was a loud noise coming from the unit. She told me to "turn it off, then turn it back on." Seriously! When I pressed her on it, she TOLD me that "I would have to come down and get a key." When I got the key, there was no apology for the inconvenience or any eye contact; you could almost taste the attitude. SHE should have brought the key to me. As a retired manager of Corporate Marriott Hotels, you need to teach your people basic communication soft skills. I would greatly encourage you to apologize. As far as the product itself, I liked it. Step up your game
