I booked 2 rooms for 1 nights stay.room number 15 had a bad problem with the sewage pipes. The toilet stank really badly that it made you gip. I went down to the bar and explained the problem. I asked if we could change rooms and the receptionists said they had no other triple rooms available, i said a double room would be sufficient she rang her sister to see if that could be arranged.to my surprise her sister asked if the beds had been used, so i explained they have been sat on, so she said that i would need to pay for another room if i wanted to change, because the room would need to be cleaned. I was shocked at the customer service and how i was expected to pay for another room. She suggested that she could give an air freshener. She came up to the room sprayed the toilet and left the air frshener. The other room, had a broken toilet seat, some beading falling off the edge in the bathroom and the smallest heater. It was on all night and the room was still freezing. At checkout there was no one to take the keys, the reception area was locked. I went to the function room and the 2 ladys were setting up for an event and werent part of the hotel. I had to leave the keys at the bar after 15mins of hanging around and ringing the phone number. I would not recommend staying at this hotel, even though it was cheap the customer service is appalling!
