10/8
My husband and I stayed at this resort because we had made longer reservations in one of the bigger villas with our family for the following month. We wanted to spend the weekend somewhere relaxing and decided to see the resort before their visit. For this time we stayed at the ocean spa bure. The room was a little dated but large. it was quiet and nice. We were quite happy to bring our family here until we encountered some mixups. We were told to change the room on our last day as someone had booked specifically the room we were in. Not sure why they didn’t put us in a different room in the first place as there were a few empty rooms during our three nights there. In our last morning at 10 am, we packed up our luggage and went to the reception where we had been told to leave our luggage until our new room was ready. Only then the receptionist told us to stay in the same room. Why didn’t you guys just call us or knock on our door to let us know? We were staying just a few hundred meters away from you and we stopped at the reception and asked (3 times!!) if we could stay in the same room. It was very frustrating especially when you come to a resort trying to get away from your busy life and relax. Overall this is a nice place to stay. But the lack of very basic communication was disappointing which reflects my rating.
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