The James New York- SoHo

The best hotel experience I have had in a long time. Kudos to the staff especially front desk attendants Leidy and Natalie.

Great location and I was happy to be upgraded. But there were large gnat- type bugs in the room, rain shower didn’t work, msnbc did work and overall the cleanliness and newness of the room didn’t match the price point.

Looks modern in pictures but is very run down, there were stains on the drapes and things like that. The day after our first night, we were gone ALL day and yet came home to our room completely untouched by the cleaning lady, we left again around 4pm and after running into the cleaning lady she said she didn't have time earlier because she had a lot of other rooms to clean, we finally had our room cleaned after 5pm... they had left old wine glasses and drink glasses that we had brought up on the first night there, throughout our entire stay. There was a honking noise in the early AM hours (not cars, coming from the hotel) and a shrieking noise like it was coming from the plumbing, for hours on end in the morning - it was very disruptive. For the amount we paid, this place was definitely not worth it. Additionally the front desk staff didn't explain the amenities or tell us that there was a $10 mini bar credit applied nightly or that there was happy hour wine and cheese or scones/coffee available for breakfast int he lobby, our family members who were also staying in the hotel let us know. Overall, I would not recommend and would not stay here again.

My first interaction with the staff at the James was wonderful. I checked in and Kris and Bobby were extremely friendly and helpful. The hotel room was small but pleasant. The bed was very comfortable. I found the hotel on a list of romantic spots which I just wouldn’t agree with. The rooftop is small and it’s more of a party than lounge area at night. In the morning they wouldn’t let us order breakfast on the rooftop, we had to go to our room to place the order and bring it upstairs, so we went out. All in all it was an okay experience but the staff was excellent!

Lovely place to stay and great location