We where very disappointed with the service provided to us. When we got to Cyprus they checked as into in a room. However, two days later we were accused by the manager of been in the wrong room. She told us that the room is allocated to someone else and therefore we need to move asap … however, if we want to pay an extra €500 she was happy for us to stay there. My husband explained that I am disable and therefore we will need someone to support with our move .. unfortunately, that was declined. My husband had to move all our things to some distance from the room we were in. This was very difficult for him In the heat of the sun and with his medical condition.
Also there was issues between management and restaurant owner. In light of that the restaurant was closed. So we were unable to have a drink when using the pool.
We feel that it was very expensive for the service we received.
We were very disappointed by the manager bad attitude. She was aggressive , unreasonable, unkind , and over all could not care about clients care .
We were made aware that Aphrodites club is due to close due to a contract deal with a local business.
Nevertheless, that does not exuded their behaviour towards their paying customers.
Overall, we feel very disappointed about our accommodation, staff support , crack tiles in the room, very noisy air condition and not been able to have a drink whilst using the pool.