Staff was unable to help with most “common” questions asked by travelers. Not helpful when looking for recommendations and to top it off…the fire alarm had us wake up in the middle of the night, twice, to evacuate the building. Both false alarms however nobody knew what was going on, police never show, firetrucks never show, meanwhile, the staff seems very nonchalant as the entire hotel is walking around like a bunch of zombies. And offer a little more than coffee with only one cream.