Just come back from a weeks stay at this amazing hotel. A family of 2 ad and 1 ch (17). We absolutely loved everything about this hotel right from the time we were warmly welcomed at the main entrance by the friendly door staff (who quickly took our cases and delivered them to our room) - made sure we tipped them well.
The hotel is in a perfect location and close enough to walk everywhere (subway right outside on the corner).
The hotel seem too busy, it was very grand and impressive. The sister hotel next door looked busier but the WestHouse had a nice homely feel. The rooms were cleaned every day to a high standard, they were not huge but perfectly furnished for a family.
We had a stunning view from our room, looking down 7th avenue right at Times Square, which is so beautiful when all lit up at night. This would be the first thing we'd see in the morning and the last thing at night - picture postcard, stunning!
The staff were fantastic, nothing was too much trouble.
A special mention for Pagye (Senior VIP Manager) who was so friendly, helpful and couldn't do enough for us to make our stay special, she was always smiling and even gave me a hug one day.
All the staff are an absolute credit to the hotel and made our stay unforgettable.
The Terrace (23rd floor) for breakfast and afternoon food / drinks (free) was fantastic and the food selection changed every night.
We cannot praise this hotel and the staff enough.
Thank you WestHouse, see you again sometime...
