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First Group The Palace All-Suite

4.0 star property
Beach hotel with spa, near uShaka Marine World

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Photo gallery for First Group The Palace All-Suite

Apartment, 1 Bedroom, Sea View | View from room
Penthouse, 3 Bedrooms, Balcony, Sea View | In-room dining
Front of property
Terrace/patio
Studio, 1 Double Bed, Sea View | 1 bedroom, in-room safe, desk, iron/ironing board
Located on Durban Beachfront, First Group The Palace All-Suite offers a warm welcome with a rooftop terrace, library, and La Vita Spa. Unwind by the private beach or relax at the outdoor pool and children's pool. With babysitting services available and helpful staff at the 24-hour front desk, this hotel is perfect for families.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Airport transfer
  • Bar
  • Spa
  • Pool
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Private beach
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Rooftop terrace
  • Sauna
  • Steam room
  • Free use of bicycles
  • Beach towels
  • Self parking
  • Children's pool

For families (6)

  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Cookware, dishware, and utensils
  • Television
  • Terrace

Room options

Check availability for these dates

Tonight

Sep 5 - Sep 6
Check availability for tonight Sep 5 - Sep 6

Tomorrow

Sep 6 - Sep 7
Check availability for tomorrow Sep 6 - Sep 7
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Showing 4 of 4 rooms

View all photos for Penthouse, 3 Bedrooms, Balcony, Sea View

Penthouse, 3 Bedrooms, Balcony, Sea View | View from room

Penthouse, 3 Bedrooms, Balcony, Sea View

Highlights

Balcony
Air conditioning
Kitchen
Full-sized refrigerator/freezer
TV
3 bedrooms
Private bathroom
Separate bathtub and shower
  • 915 sq ft
  • 3 bedrooms
  • Sea view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 2 Twin Beds

View all photos for Double Room, 1 Double Bed, Sea View

1 bedroom, in-room safe, desk, iron/ironing board

Double Room, 1 Double Bed, Sea View

Highlights

Balcony
Air conditioning
TV
Separate bedroom
Private bathroom
Shower/tub combination
Coffee/tea maker
Electric kettle
  • 219 sq ft
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Apartment, 2 Bedrooms, Sea View

Apartment, 2 Bedrooms, Sea View | 1 bedroom, in-room safe, desk, iron/ironing board

Apartment, 2 Bedrooms, Sea View

Highlights

Balcony
Air conditioning
Kitchen
Full-sized refrigerator/freezer
TV
2 bedrooms
Private bathroom
Separate bathtub and shower
  • 779 sq ft
  • 2 bedrooms
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Apartment, 1 Bedroom, Sea View

Apartment, 1 Bedroom, Sea View | 1 bedroom, in-room safe, desk, iron/ironing board

Apartment, 1 Bedroom, Sea View

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate sitting area
Air conditioning
Kitchen
Full-sized refrigerator/freezer
TV
Separate bedroom
Private bathroom
  • 452 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

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$56 nightly
The price is $64
Sep 15 - Sep 16
Total with taxes and fees
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About the neighborhood

Map
211 Marine Parade, Durban, KwaZulu-Natal, 4001

What's nearby

  • Durban International Convention Centre - 16 min walk - 1.4 km
  • Durban Beach - 2 min drive - 1.8 km
  • Suncoast Casino and Entertainment World - 2 min drive - 1.8 km
  • uShaka Marine World - 3 min drive - 2.5 km
  • Moses Mabhida Stadium - 3 min drive - 3.2 km

Getting around

  • King Shaka Intl. Airport (DUR) - 24 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Casino shuttle (surcharge)

Restaurants

  • ‪Café Jiran - ‬14 min walk
  • ‪McDonald's - ‬7 min walk
  • ‪KFC - ‬7 min walk
  • ‪Hollywoodbets Bunny Bar at Kingsmead - ‬17 min walk
  • ‪Nino's North Beach - ‬11 min walk

About this property

First Group The Palace All-Suite

First Group The Palace All-Suite offers a private beach and puts you near activities like scuba diving, snorkeling, and surfing/body boarding. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. The restaurant is a great spot for a bite to eat and cold drinks are served at the bar/lounge. This Art Deco hotel also features a rooftop terrace, a hot tub, and a sauna.

At a glance

DONE

Hotel size

    • 76 rooms
    • Arranged over 17 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
    • Late check-in subject to availability
    • Minimum check-in age: 16
    • Check-out time is 10 AM
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 16
DONE

Children

    • Children (2 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
    • Babysitting*
DONE

Pets

    • Pets not allowed
    • Service animals welcome
LOCAL_PARKING

Parking

    • Onsite self parking (ZAR 55 per night)
    • Free offsite parking within 2.5 mi
DONE

Transfers

    • Airport shuttle from 6 AM to 6 PM*
DONE

Offsite

    • Area shuttle*
    • Shopping center shuttle*
    • Casino shuttle*
DONE

Other information

    • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Barbecue grills
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Babysitting (surcharge)

What to do

  • Fishing
  • Private beach nearby
  • Golfing nearby
  • Sailing nearby
  • Scuba diving nearby

Working away

  • Business center
  • Meeting rooms
  • Conference space (1163 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Free bicycle rentals
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Picnic area
  • Library
  • Television in common areas
  • An outdoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall
  • Art Deco architecture

Accessibility

  • Elevator
  • Raised toilet seat
  • Grab bar near toilet

Room amenities

Be entertained

  • DVD player
  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Shower only
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Desk
  • Phone

Food and drink

  • Cookware, dishes, and utensils
  • Paper towels

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

La Vita Spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Here's the breakdown, no surprises

Optional extras

  • Airport shuttle service is offered for an extra charge of ZAR 350 per vehicle (roundtrip)
  • Area shuttle, casino shuttle, and shopping center shuttle service is offered for an extra charge

Children & extra beds

  • Babysitting is available for an extra charge

Parking

  • Self parking costs ZAR 55 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express

National rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

Also known as

Palace Durban
Palace Hotel Durban
Palace Resort Durban
Palace All-Suites Hotel Durban
Palace All-Suites Durban
Palace All-Suite Hotel Durban
Palace All-Suite Hotel
Palace All-Suite Durban
Palace All-Suite
First Group Palace All-Suite Hotel Durban
First Group Palace All-Suite Hotel
First Group Palace All-Suite Durban
First Group Palace All-Suite
The Palace All Suites
The Palace All Suite
First Group The Suite Durban
First Group The Palace All-Suite Hotel
First Group The Palace All-Suite Durban
First Group The Palace All-Suite Hotel Durban

Frequently asked questions

Does First Group The Palace All-Suite offer free cancellation for a full refund?

Yes, First Group The Palace All-Suite does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at First Group The Palace All-Suite?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at First Group The Palace All-Suite?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at First Group The Palace All-Suite?

Yes. Self parking costs ZAR 55 per night.

Is airport shuttle service offered by First Group The Palace All-Suite?

Yes, an airport shuttle is available from 6 AM to 6 PM on request. The charge is ZAR 350 per vehicle roundtrip.

What are the check-in and check-out times at First Group The Palace All-Suite?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Check-out time is 10 AM.

Is there an onsite casino at First Group The Palace All-Suite?

No, this hotel doesn't have a casino, but Suncoast Casino and Entertainment World (3-min drive) is nearby.

What is there to do at First Group The Palace All-Suite and nearby?

Have fun with onsite activities like fishing and cycling. Indulge in a treatment at the spa and soothe your senses in the hot tub. First Group The Palace All-Suite also has an outdoor pool and a sauna, as well as a steam room and a picnic area.

Are there restaurants at or near First Group The Palace All-Suite?

Yes, there's an onsite restaurant.

Does First Group The Palace All-Suite have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around First Group The Palace All-Suite like?

First Group The Palace All-Suite is located near Golden Mile in Durban Beachfront, a short 13-minute walk from Durban International Convention Centre and 14 minutes' walk from Blue Lagoon.

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First Group The Palace All-Suite Reviews

Reviews

8.2

Very Good

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Popular mentions

Room
Service staff
Beach
Lobby
View
Apartment
Kitchen

What guests liked

  • The property is located right on the beach with excellent access and great views, offering a lively and exciting beach experience. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

8/10 Very good

good location by the golden mile beach

good location just by the beach and room has great view of beach to watch sunrise
2-night trip

10/10 Exceptional

Amazing place

It was a great experience at The Palace Hotel. Staff is great , special mention to Xolile and Shouga . Thank you for having us and see you soon
Morning view from the penthouse
livewired public, 3-night trip

10/10 Exceptional

This property was really nice! The staff was super friendly and helpful and it has great onsite amenities such as a day spa, pool, and pretty decent dining. The area around is a little sketchy but Durban is on the more developing side of living.
Jonathan, 2-night trip

10/10 Exceptional

Great place by the beach.

The hotel is right on the beach with excellent access to it and a great view. The beach is very busy and can be noisy, so maybe not the best place if you’re after a quiet get away. But, if you want a hopping place, it’s that. VERY helpful people who went out of their way to make sure our stay went well.
Frank, 1-night trip

10/10 Exceptional

We were in Durban for a junior tennis competition. So there were a few of us staying at the hotel. I had read the reviews about staff friendliness; but I suspected that they might be slightly untrue, given that the reviews were always so good. Oh my god - the staff are amazing. I have stayed in some of the best hotels in the world - and the friendliness and helpfulness of the staff is just as fantastic. Yes - sure - there are more presentable parts of the beach further north up the coast - that is probably true - however, this area is just fine. Much more exciting. Much more in touch with the locals. And the hotel could not get closer to the beach. In fact - I think it is the closest hotel to the beach, in the whole of Durban. And all the rooms have sea views. And because the hotel literally looks onto the promenade - if you love watching people, you will not get bored at looking out of your window for hours on end watching the activity below. On top of it all - great restaurant and room service in house. Plus some more places to eat just minutes away. And having a full kitchen in the room is also a massive bonus. We can't wait to go back in a few months time.
Errol, 14-night trip

4/10 Fair

Mario, 1-night trip

10/10 Exceptional

Naazia, 2-night trip

10/10 Exceptional

Good service

Nosipho, 1-night trip

10/10 Exceptional

Amazing place

It was a great experience at The Palace Hotel. Staf is great , special mention to Xolile and Shouga . Thank you for having us and see you soon
Morning view from the penthouse
View from the Penthouse
livewired public, 3-night trip

2/10 Poor

Patrick, 1-night trip

10/10 Exceptional

Thapelo, 2-night trip

10/10 Exceptional

Derek, 1-night trip

10/10 Exceptional

Khanyo, 1-night trip

10/10 Exceptional

KERRI, 1-night trip

10/10 Exceptional

1-night trip

10/10 Exceptional

Kubashnie, 1-night trip

10/10 Exceptional

Theo, 2-night trip

10/10 Exceptional

The staff was very friendly and my apartment was very clean. The staff is very professional
Edson, 1-night trip

10/10 Exceptional

Although the facilities and the room are great, it is the staff that made our stay. Nothing was ever too much and always eager to assist. Friendly and knowledgeable, have already recommended to my daughter who is visiting Durban in a month’s time.
Gary, 5-night trip

8/10 Very good

Great place with great views

The hotel is nice and clean but the rooms are a little small. TV was intermittent.
Alpheus, 3-night trip

2/10 Poor

The images online are deceiving. This property is deteriorating. Very very old and outdated. Not worth it considering that one can stay at a better hotel in a different area at about the same price!
Marina, 2-night trip

4/10 Fair

Not worth the price

Hygiene standards were pathetic. The rooms had a damp smell.
1-night trip

6/10 Good

Mahomed Yusuf Hassim, 1-night trip

10/10 Exceptional

Great
Fatima, 3-night trip

8/10 Very good

Not too thrilled

The room and staff itself were great however, as daily cleaning service was not provided due to covid, we had to request for cleaning service at the start of our stay. In total I must have asked about 7 times for room cleaning, and when I called reception to find out why my room was not made up, they informed me that my room was not on the list despite me asking for cleaning over 5 times. Apart from that, when I called reception, 3 different people gave me 3 different times for when room cleaning commences. Wi-Fi did not work in my room for the duration of my stay. As the booking website classified The Palace as self-catering, I brought along my own food, however my room did not have a microwave and I had to go down to the hotel kitchen each time to warm my food-before 7pm as the kitchen closed at that time. I was not happy
4-night trip