This property should NOT be listed on hotels.com, it is so substandard. I have been an avid and usually low- to moderate budget traveler for decades and this only time I have had to leave a hotel because of terrible conditions.
I expected it to be simple and very basic, and the previous reviews gave no indication of problems. They were so brief that in retrospect I wonder if they were real.
Upon arrival, ar a house that looked worse than the photo, the owner brought us to a room several houses down the block. There were at least six garbage cans piled under our window and a smell of sewage in general. The room was clean but the furniture starting to fall apart and there was no space even to put a small suitcase. We had to take turns opening ours.
The bed was hard and the room very cold at night with no ability to adjust the thermostat. The blankets were very thin and towel racks were missing. There were no common areas. At best, this can be described as a low-end workers hostel, not a “guesthouse,” and frankly, I have stayed in plenty of hostels that were better than this. The two or three times we texted the owners with questions, there was no response. The only positive thing I can say about the room was that it was clean.
We had paid for six nights, spent one night and requested hotels.com to request a refund from the owners. The owners refused.