Virgin Hotels Chicago

The hotel itself is lovely and the room was quite ample and well-decorated. The challenging part is finding the entrance as it is surrounded by scaffolding. I used GPS to locate the building and the hotel's name was hidden by the scaffolding. The hotel uses a public parking place next door; however, you have to go to the ground floor to get out of the parking facility and walk to the hotel entrance. I found myself carrying three bags and walking to the entrance. As for the parking facility, the ground floor entrance and lobby needed to be cleaned. It stunk. Beside these issues, the hotel itself is in a good location and well-maintained.

Room was clean. River view wasn’t great and room was smaller. Air conditioner kept making a noise all night and felt hot in the room. Front desk gave us a nice fan but didn’t help much. Bed was hard and uncomfortable. Would be ok in a pinch but won’t plan to stay again.

The staff was wonderful. The room was clean and they were really accommodating with our dog! My concern was the the people (some homeless) hanging around outside the entrance of the hotel. It made me very uneasy. I expressed my concerns to the manager and was assured the security would address this more closely and was offered a discount for the first night.

Fantastic hotel. Perfect location for sightseeing. Loved it!

Hotel is def not family friendly. Very loud and just busy with people partying. Very underwhelming lobby and rooftop bar. Dirty elevators.

We very much enjoyed our stay here. Loved the set up of the room -- so much that we're considering getting a couch back head board for our own bed now!

Physically, the hotel was good. The room was definitely on the small side, but it was clean and comfortable. The location is convenient. Easy access to the train, the loop, magnificent mile, millennial park, and not too far from the lake and the museum campus. The issues with the hotel stem from the staff and management. Very unprofessional. While their brand and image is supposed to convey hip and cool, and they do in image and clothing, on many times the interactions with the staff and guests were inappropriate or unprofessional. If and when there was an issue, concern, or questions about the hotel, hotel stay, or Chicago, on multiple occasions it was clear that the guests were seen as burdens and annoyances and responses were dismissive, at best. While the brand is trendy but casual hip and cool, the service should have still been excellent. Sadly, that was not the case at all, and was pervasive across departments and roles. Honestly, we wouldn't stay here again given that there are several other hotels of equal caliber in the exact same area. While we had a great anniversary trip to Chicago and love the city, we have no intention of staying here again or even recommending it to any family or friends.

Wonderful staff and stay at the Virgin Hotel❤️

Great hotel, I travel to Chicago multiple times a month and this is my favorite place to stay in the city

Hotel rooms are very small. Nothing special about the hotel. Not bad for the price if you just want a conviene place in downtown to spend the night.