The hotel is misrepresented in EXPEDIA. It said parking is available but actually NOT. The hotel is a tenant of a bigger building and only had a few parking slots available for its guests and this was not disclosed in EXPEDIA. I booked this hotel primarily on the premise of parking availability because I have mobility issues and PWD. When I arrived in the hotel at past 10PM , I was told I had no parking. I was directed to a distant open parking lot and had to walk despite my mobility issues more than half an hour dragging my suitcases in a 41 degrees heat. Upon complaining to front desk, they managed to organize parking for me underground in the next building the next day which was OK but again, 2 nights before check out, the same issues happened as the building owner released my parking slot to someone else.
On the upside, the STAFF were very courteous; the bed/pillows were topnotch. Cleanliness is above grade although basic amenities were missing like hair dryer, flat iron/ironing board, heating kettle and wardrobe closets. Internet connection was not consistent especially during the day.
It was excellent based on the price we paid. Room is new and clean. Super close to the mall with all the food & supermarket options which is one of the reason why we choose this hotel.
Accessible to shopping centers . Disliked the presence of cockroaches , we have to buy cockcroach spray to eliminate these insects . Can't come back next trip !
Staff are friendly. They will not check you in by 1 pm. You have to wait until 2pm to get the key.
The paid parking is not a day parking. Each time you go out and come back you have to pay. If you go out 5 times a day, your car will be charged 5 times as well. It's a deal breaker if you need parking.
Friendly staff, clean rooms affordable rate.