First, the positives. The location and therefore the view over the bay of Sorrento was breathtakingly perfect. The view extended to restaurant, the room and the terrace area.
Unfortunately, this does not detract from the shockingly abysmal level of service from the staff, in particular the manager, whose attitude was the worst I have ever witnessed in any hotel.
He seemed to have the attitude that because his hotel had such breathtaking views, that he didn't need to try to please his guests, he didn't even need to be polite to them. I found him to be arrogant, obnoxious, ignorant and rude.
My first impression was when I arrived at the hotel, and the manager was engaged in a conversation on the phone with who I presumed was another customer, and had that have been the case, I would have understood having to wait for the call to finish before receiving the manager's attention but it turned out it was just a chit chat with a friend. I still had to wait for the manager to finish this conversation with his friend whilst I stood ignored in the reception for what seemed like an eternity.
There were many other examples of this individual's obnoxious attitude but I'm limited to the number of words I can post and I feel that I should also mention something about the cleanliness of the room. I mean having insects crawling across your floor doesn't instil me with the confidence that an appropriate level of confidence is upheld.
All in all, I would not recommend this hotel.