10/2
We stayed one night and there were people partying in the courtyard, which was all good. But, at 11:30 at night, they were still partying. We called the front desk to see if they could do something, but they said that it was Regatta Week and they didn't seem to care. Finally, we called again at 1:30 am and this time they did come down and ask the guests to quiet down. We had a 9 hour drive ahead of us, and needed to get some sleep. When we contacted the General Manager the next day, she said that she looked on surveillance and did see that the guests were right under our room and in the courtyard and that she should have had a security guard on site that night since it was Regatta Week. However, she said that there was nothing she could do to compensate us as we booked through Hotels.com and that we would have to go through your company for any compensation. She also recommended that in the future to call the hotel directly to make reservations and not go through a 3rd party.
Mary
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