Global Luxury Suites Longwood Medical

Our trip to Boston was good. The process of checking into the Global Suite room was more complex than I have experienced with any other hotel or airbnb. The inability to utilize my reservation details or credit card to simply pay for my room was very unusual. Improving the check-in and payment process should be a priority. The room was clean but in disrepair, multiple broken handles, towel holders ripped out of the drywall, deep scratches in the walls and damaged furniture were all very noticeable. The noise from the frequent trains was something visitors need to consider but the ability to park our car rental at the hotel was a huge benefit.

The lobby was not clear, attendants are lackadaisical and on their mobile devices all or most of the time. Corridors are dirty with odors emanating. Vaccum cleaners in the room are very dirty.

The apartment was basically very good and was in the perfect location for us to walk to and from Boston Children's Hospital. The complimentary guest packages were very helpful and appreciated. However, the phone and most of the lamps in the unit didn't work and there needed to be more towels. Caroline James was very helpful in getting us some items we needed.

A little unconventional,but it worked for us.

The place stank of weed we complained daily we were told we should get a 30% discount but they never did. We also found screws in the garage by our car. Apart from that although the rooms were loud due to the tram outside the block the rooms were comfortable and clean .