I felt so scammed staying at this property. NOTHING like any of the pictures posted. Just a small all white room 75 ft square room. Bathroom reaked of poop. Also if you check in after 3 there is no one there and you have to walk to another property (their sister hotel) a few streets away to check in. Also the walls were paper thin. We could hear all of our neighbors at all times. People coming in n out early or late will wake you up. Only positive feedback was that the staff was nice and location was good
First off the staff was amazing, so nothing negative about that. My problem is that we felt a bit misled, when we booked, we did so based on the photos for the room. It showed a one bedroom, no stairs. Although our room had stairs to get to the bed and it was extremely small stairs so very hard to go up and down late at night. Followed that with we had a few issues with the plumbing. First night the toilet backed up and flooded before we could even use it (the staff send someone the very next morning to fix it and clean the room but we werenât able to use the bathroom first night). After that we noticed on our last day there was a very bad smell when we flushed the toilet and it was because the backup sewage was coming out of the shower. Since it was our last day we didnât want to make a fuss, we just mentioned it to them as we left so they could get it fixed. Iâm sure they would have done so beforehand if we mentioned it, so that is mostly on us. Overall, staff and location are amazing. Room is incredibly small and those stairs are extremely scary (plus potential plumbing issues)
The hotel was great and our room felt rustic in the heart of the city. Very close to the museums, the Basilica, and other amenities. There is parking available, but it is a 20 minute walk (like most hotels in the heart of the city). The staff were very friendly and helped us navigate the city and get checked in late at night.
Room wasnât as nice as pictures and rooftop area was in bad shape with no cushions on furniture and a lot of noise in the room when trying to sleep. Good location though.
We were in Florence during a 102 degree Fahrenheit week in August and were so relieved to have a hotel room with air conditioning, a comfortable bed and some nice extras, like the shared kitchen, and mini fridge. The front desk greeted us warmly and were very responsive when we needed a corkscrew. I have to mention There was a strange bilge pump in the bathroom and the tap water tasted like plastic so we were uncomfortable filling water bottles with that. We bought bottled water to be safe. The stairs to the bedroom loft were very steep, but we were fine with that. Overall, it was a positive experience and we would recommend the hotel.
Upon arrival, the hotel front desk receptionist could not find payment for this booking. I had already paid in full, but was told I needed to pay again as the charge did not go through. So after I was charged- they were able to find the original payment. Then they could not refund my payment to my credit card and proceeded to ask for my bank account information- which I was not going to give. It has been 2 months since I left this hotel and still do not have a refund. This ruined my stay there and I am still dealing with this.
The staff was so friendly and welcoming, very accommodating! Itâs an Italian hotel so expect that things are smaller, certain amenities work differently but that is part of the traveling experience! Would definitely come back, our room was really spacious for 4 and the rooftop was even more beautiful at night.
The staff was very friendly and welcoming. Helped me and my partner better understand the area. Also, the room was clean, air conditioner, and comfy. Plus the rooftop is must (small but great view).