I recently stayed at the Monte Carlo Ocean City Hotel and had an overall positive experience thanks to the terrific staff. From the moment I checked in, the young lady at the front desk was amazing—very welcoming and made me feel right at home. The cleanliness of the room was impressive, and the oceanfront view was simply stunning, offering a perfect backdrop for relaxation.
However, my stay was unfortunately cut short due to a disturbance from a loud party in front of my balcony. Despite the police coming three times to address the issue, the situation caused me a panic attack and an episode of anxiety, which significantly impacted my stay. When I explained this to the lady at check-out, she was incredibly respectful and empathetic, which I greatly appreciated.
While the hotel's location and amenities were perfect, this incident broke my sense of relaxation, and I had to leave earlier than planned 4 a.m and I loss one day of my booked vacation. It's a beautiful hotel with wonderful staff, but I hope future guests can enjoy their stay without similar disruptions.