Canal Loft Hotel

Small room but very clean, nice bathroom with tub/shower. Bed was comfortable. Room was quiet even though on the street side. Great location.

This hotel is great for the price. It is spotless and smells clean. The bed and pillows are comfortable. It’s in a very good location of Chinatown and close to many restaurants. My only complaint is with the shower. No matter what time of day I took a shower, the water would usually not get hot enough or once it did, it would then get too hot and be impossible to keep at a good temperature. Also, the plug in the bathtub was broken. The elevator is also extremely slow going up and down. I would rate this hotel an 8/10 all things considered and would definitely stay here again.

I ordered a kingsize bed room - got a queen bed room instead. I should have been able to check-in at 3pm. We arrived at 5:30pm and still had to wait for 45 minutes for the room to be ready. - The room was clean but the bed sheet had a stain which I felt uncomfortable with (made me question if it was replaced). Besides that, the room was nice and the staff were polite.

After check in, had to go down again to ask for bedding change, linens were dirty. Bathroom was clean.

The problem really was not with the hotel it was with the discrepancy between what I had booked on Hotels.com versus what the actual hostel/hotel represented. For One; the representative for hotels.com Neglected to mention the security deposit on the phone which was frustrating because I was left to pay an additional $7 ($3.95×2) In ATM fees just to make sure that I could secure a security deposit which I did not expect to pay and had to use their ATM because had I used my credit card the reviews stated I could have waited up to two weeks before receiving the deposit back which I could not afford to do. Other than that the concierge was very friendly the roommates I had were very fortunately quiet clean polite although what was annoying was that I did not expect any roommates and although it was a shared room I was told by the representative that I would receive an individual room because I was there strictly for work /research purposes. The location of the hotel was also a big problem because it was freezing outside and over 28 minute drive from financial district which was not what I was led to believe when booking. Overall the cleanliness and the professionalism of the hotel itself was great; Once again improper advertising and lack of communication between the third-party (hotels.com) and the merchant (canal loft) was the main issue.