Global Luxury Suites Downtown Boston

This is not a hotel. As others have noted, it's more like an extended stay residence. We stayed 4 nights. The room is not serviced each day. Checkin was straight forward. You are given an envelope with the WiFi password and cleanup instructions for when you leave (you'll need to follow them to avoid extra charges). The room was spacious and clean. The bed was too soft for our liking and some days we had sore backs because of this. The bed cover was too thick so you end up being too hot if you try to sleep under it. As a result, we took it off. The bathroom did not have a fan in it so it got quite steamy and a bit smelly after use. The linen was well supplied (towels, etc.). Soap, shampoo, etc. was provided but is not replenished. The kitchen was well supplied with utensils, crockery, and cookware with clean modern appliances. A package of coffee, creamer, tea, towels, dishwashing liquid, etc. was provided but is not replenished. With a full sized fridge and cooktop, we were able to make breakfast each morning (grocery stores are nearby). The TV was a modern UHD smart TV with a set top box connected to it. Both worked well but you'll need to juggle the 2 remotes to make the most of the setup. We removed our trash upon leaving (to avoid extra charges). Checkout was straight forward. We recommend staying from 2 to 4 nights to make the most of the provided facilities. Any longer and you'll may need to purchase extra soap, etc.

Great space! Washer and dryer were great and thanks for the intro packs.

The room was very spacious, sparse, few conveniences, but a nice location, close to the “T” and the staff was very accommodating.

After flying for 10 hours I landed in Boston at 11:30pm. I got to Global Luxury Suites Downtown Boston at 11:45pm and had to stand outside downtown Boston with luggage from 11:45pm to midnight before I was let in. After making three calls which I was told each time I would receive a call back I but never did. I waited in the lobby for three hours after that before I was able to get into my room. I did not see a staff member till the next day and all I only received was a I’m sorry. I am a was a female traveling alone and this was a business trip but paid out of my pocket for the first day due to flying in before the training with taxes and fees I paid around 300.00.

We paid a total amount of $426.48 and there was a problem with this apartment, both of the blinds were broken and the person staying there was not able to sleep well. I sent 2 emails, but so far I have been told they will give an answer soon, now that the money is collected they dont care. Apartment was nice, but the have zero customer service. A disaster so far.