Sonder - Lafayette Square

We liked the property and it was very spacious. Balcony is tiny. There were some marks on the walls when we checked in. 3 weeks after our stay, we were billed a $100 cleaning fee for these marks. Beware!

Had a conference at a large hotel up the street, but for less than half the price chose to stay at Sonder on 301 St. Charles. The apartment was massive, beautiful, terraces, really comfortable and quiet. The people staying the the big hotel were jealous!

I had originally booked Lafayette Square and imagine my horror of getting into New Orleans airport after a flight from Australia, just to be told that the apartment wasn't available due to the closure of the area. I was tired and annoyed. But as soon as I spoke to Adriana from customer service, things started to look so much better. She was super accommodating as I had lots of luggage, she put me in an amazing 2 bedroom apartment at the Jung Residences. As a Les Clefs D'Or Concierge, I like to think that I have an idea of excellent customer service. I have to say Sonder's customer service surpassed any 5 * hotel that I have ever stayed in. The apartment was fantastic, spotless and well equipped. I would highly recommend choosing a Sonder over any other. I will definitely stay in their facilities again if they have them in the cities that I travel to. Thanks Adriana and your wonderful team for turning, what could have been a disastrous experience , into a fantastic stay.

Only one night but great location. Amenities room was fantastic. Really a great place to stay near the mall area at good pricing and modern living.

weather was hottttttt but place was AWESOME!!!

Beautiful, clean apartment in great location.

Everything was great...my family and I really enjoyed staying at sonder; location was just as Great too!

The place is nice but water pressure is terrible. And the day after checkout I was emailed about a charge for smoke damage. Dumbfounded as I didn’t smoke anything in the room, I read further and was send pictures of a broken cigar I threw away from the previous night. It had broken in my pocket before I got a chance to smoke it on the walk back to the room and I threw it away having never been lit. Zero word of any comments damage in the email also. $150 for having smoking materials in the trash sounds quite absurd. After zero help from Sonder I had to dispute the charge with my bank and of course got my $ back. Beware staying here as it seem they will try to rip you off for any small reason.

My second time staying at this property, very nice apartment in a fantastic location, walking distance to everything, will definitely be staying there again.

I really don't want to tell anyone about this place; I want to keep it all to myself. Private, very secure, quiet. Within walking distance of everything. Spacious, well appointed. The description doesn't do it justice by a long stretch.