Hyatt Centric Faneuil Hall Boston

This is an amazing hotel in a great location. The staff is perfect from check in to restaurant to valet. I couldn’t have felt more welcomed. My wife and I travel often and this was by far our best hotel stay in many years.

Had a great stay. Everyone was very helpful and pleasant. My only other comment would be that room was a bit small. But overall had a great stay!

Everything was awesome! Nicely decorated, fast and responsive service. Room was big enough to fit us comfortably, but I wouldn’t say it was spacious.

Nice hotel and staff was very helpful. The room was very small and there was no bathroom door.

This was a family trip that involved an evening event. We got to the hotel at 4:00, the listed check-in. The weather was much colder in Boston than where we came from, and we needed to change clothes after many hours of travel. Nope. The desk clerk told us that because the hotel was "fully utilized" (their way of saying "full"), the room was not ready. They took a phone number and said they'd call. It was 2.5 hours later that we were able to get into our room. Some things in the room were great, but others were appalling. The bathroom door is the new trendy "barn door" style, with a slab of wood on wheels sliding over the hold in the wall between the living area and the toilet. And, like many other hotel rooms with these doors, this room had a door that did not fit neatly over the hole, so every noice, smell, and sight from inside the bathroom was shared with those outside through gaps over 1-inch wide. I would like to have a word with the hipster who thought this was a good design so that I can explain why humans throughout history have put a door on outhouses, bathrooms, etc. Pocket doors were invented long ago, yet apparently they are not millennial enough for Hyatt, so everyone who came to our room had to use the toilet in plain view, sight, and olfactory range of those in the bedroom. Our 75-year-old aunt was horrified and went down to the lobby to find a bathroom. All of this for 3x the price of the Marriott or even the Hilton nearby.