10/4 Megfelelő
2025. október 13.
Brewdog is an amazing concept with a beautiful facility. But there is a staffing issue that keeps people away and us from returning. I don't have enough words available to describe in detail. My wife and I flew across the country to meet some friends from Florida as a destination meet up. We do this annually. We made the best out of our stay, but it was brutal. Confusion, mis-communication and overall, we were not impressed. We were even told we could not have any additional coffee pods fort the Kurig coffee maker in our room. We needed to go downstairs for coffee. However the day before, the coffee wasn't available until after 8:00am. The hotel isn't in sync with the brewery. The wait staff and the bar staff do not work together. I have to think it is a tipping issue. I made several orders with a waiter while on the patio and they never delivered them. I think it was because we had an open tab with the bar. I saw a couple checking out a day early asking for a full refund. And several bar customers very upset over the lack of service, complaining and visually upset. So unfortunate. I suppose there is a solid enough population base to keep it afloat for some time, because I can't imagine repeat customers. Worst customer service we have had in a very long time. The stay was not cheap, coming in at just under $1k for a two night stay. Better off to stay off site and visit for a short evening.
Doug
Doug, 2 éjszakás utazás barátokkal
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