Radisson Blu Hotel, Hamburg

Check-in was great, staff was friendly but I would have expected a problem to be corrected right away or as soon as possible. I complained three times of the room (window between bedroom and bathroom) being dirty from the previous occupant. I was told that they were sorry and that they would clean it but it never happened. Same as other little issues. It felt like that everything was being blamed on COVID-19. I didn't run into issues like that in Berlin in July. Already booked a room for October but with a different hotel.

Lovely hotel however it is coming up to two weeks now and my deposit of €50 (which you place upon arrival) still hasn’t been released!! You shouldn’t have to chase for your deposit to be released and if I hadn’t have checked my bank account I wouldn’t have known. It’s 2 weeks tomorrow since I checked out and according to the hotel they’ve notified their bank and informed me to get back in touch if I don’t receive anything by next Friday (nearly 3 weeks!!). Never had this problem before in any hotel and I’m shocked that it’s a Radisson that I’m having this problem with! Usually hotels don’t even take/hold any monies from your account upon arrival and just take your card details or a nominal amount. Not impressed!!

This was about our 10th annual visit to the Radisson, the only problem encountered was the path leading to the hotel entrance. Due to work on the building next to the hotel the entrance is now difficult, dark & dangerous. The hotel did explain that this is the resonsibility of the city council. Hopefully before my next trip this will be rectified or we will have to consider another hotel. I remember about 5 years ago i requested that there was some English or at least English sub title tv.

The hotel was fine, well located, however there was a lot of construction going on around. I came back to my (non smoking) room on the second evening, to find my window slightly open and a cigarette butt on the window shelf (see photo). I pointed this out to reception and explained, as a non-smoker, who suffered from asthma, this was not me. The receptionist apologised and promised to look into it for me. Later, I received a letter from the management claiming that the cigarette must have landed there from another room! Complete balderdash and very disappointing.

I stayed at the hotel because I participated in a conference at Hamburg university. The hotel was practically at the conference's site, and is conveniently located near public transportation as well as Hamburg's amazing botanical garden. The room was nice and spacious, and very well supplied: tea, coffee, free bottles of water, an iron with ironing table, and a lot of easy to use sockets, as well as lighting possibilities.It is no wonder that this hotel is chosen by airlines for their crew. However, it get can busy.

only OK to be honest, paid for a suite Suite (Planten Un Blomen Park when I arrived I was told we were to be given a Family room which was at the same room level/type but even though it was nice it was not as nice as the room I had booked and not even remotely the same size. that room I book was 60M is size and the family room was only 37M I suspect our room was give to someone else. I didn't make a fuss about it as my wife was happy with the room we received but I was less than impressed compounded by the fact that I only booked this Hotel due to Google saying it had an indoor and outpool , but I was very annoyed to find out that the hotel does not even have a pool at all . to which I was told it was not their fault but google's fault and they had contacted them to let them know . but that didn't help me who had to travel a number of miles to a public pool with my Kids I would recommend Hamburg to visit but I will not be staying at this hotel again

It is a good hotel and it is next to public transportation. Because it is renovating, there is a paint smell in the room and the construction being worked on outside makes some noise. Overall good hotel and next to the city center.

Very good

Great hotel, great location, lovely staff. 100% recommended! I spend at least 60 days a year sleeping in hotels around the world and I can say, with plenty of experience, that the Radisson Blu in Hamburg has the best pillows any globetrotter can wish for.