I reserved a room on hotels.com. When I arrived at the room, it was infested with roaches. I went to the front desk to inform them. The attendant told me that she would refund my purchase within 2 to 3 days.
Luggage carts are disgusting. The person checking me in smelled bad, had yellow hands and beard from smoking so much! Most of the staff was outside all the time smoking!!! Floors were sticky everywhere!!
The elevator did not work and they tried to put me on 3rd floor. I requested a refund and she typed it computer and said that it has been refunded due to elevator. And Iâve still not received the refund.
The hotel manager was yelling outside at 6:00 am on a Sunday morning. Of course, both of us were awakened.
Guests played TV loud - all night long. Seems like that's how they sleep.
Debris and filth in the stairwell. Smelled like pee.
The room came with a stove, fridge, microwave and sink but absolutely no kitchen tools. There were two plastic cups. No coffee cups.
The bed was comfortable enough and the room clean enough.
I should have known due to the price that this hotel would not be great. To start off, when i checked, the front desk clerk didn't realize that i had already booked the room on Hotels.com. He seemed like he was new and the only way I figured that he had no idea of my booking was because the tablet that he used said "Walk in" rather than "Expedia". Some guy, who im guessing was the manager came from the back several times to assist the employee. They finally assigned me a room and when i went to check it out either someone was staying there or the room was never cleaned. This was 10:30-10:45 pm. I went to complain and they gave me a new room. This room was clean-ish but in need of a deep clean and a upgrade. The tv took several minutes to boot up and actual move from a tv guide page. I dont see myself coming back. At this point, this was just a place to lay my head overnight.
Room did not look like the pics. Had carpet in half the room , however shows like a laminate flooring on the web site. Entry door did not have proper weather seal around it. When the person that was parked in front of the room started his truck up the fumes came into the room. Shower had poor hot water and poor water pressure. Shower shows fancy attachments, however they do not work. No coffee maker in the rooms, if you wanted clean towel you had to pay for them. When checking in you get the rules. It was like prison and not a vacation. Horrible place. I would like a refund.