The Moderne

For starters, at 3am, the phone in my room started ringing. When I picked up, there was no answer. This continued from 3am - 4:30am. I finally went down to the front desk and no one was on duty except for the guy who drives taxis outside. He told me that the person stepped away. I waited for about 45 minutes and no one ever returned. Later on, I went to check out, the machine wasn't working for me to get a receipt. I was told they'd take care of it and I'd get the receipt emailed to me in an hour or two. I flew to LA and when I landed, no email. I called and the person at the front desk tried to send me an email for over an hour and still no receipt. Things like this should not be that difficult.

This boutique hotel was in a great location in Midtown. Clean and spacious room.

The staff were all so friendly and helpful! Great location!

We loved our experience. Incredible location, close to the theatre district and Columbus Circle. Fun vibe, clean, well appointed. The beds were a bit on the hard side, but otherwise everything was fantastic.

I stay in NYC nearly every month and one of the joys I take pleasure in is exploring different hotels. This is, by far, the worst in a while. Let me also say, every staff member that I encountered had amazing attitudes. The room was musty, the towels were mildewed, the sheets had clearly been in the wash with the towels, the sheets were terrible, the noise was awful and the only saving grace was the post rite of the employees.