Baton Rouge Inn & Suites near Medical Center

I made my reservation (and paid) through hotels.com the day before my stay. It was an LSU game day, so we didn’t arrive to check in until a little before 11 pm. I have never had an issue with check in/reservations before using hotels.com until this hotel. When I arrived, the lobby was FULL of guests and the poor woman behind the desk said she was having trouble pulling up our online reservations from Expedia. I waited patiently as she called her manager (who was listed on the wall as “on duty”) multiple times. She was also dealing with a teenager party in a room that she had to call the police and have them removed. She managed to get me a room like what I had paid for, even though the hotel was technically full (there was a block of rooms that were blacked out that she had the manager unlock). She had to call Expedia to confirm my payment with them, and was on the phone with them for over half an hour to do so. Her patience and professionalism were exceptional, and then to find out she was NEW; I was blown away! I was absolutely livid when that manager refused to come in and help her, especially when he was the manager on duty! We finally got in our room a little after 1 am. I spoke to the manager In the morning, who was very unprofessional and rude. He attempted to blame everything on the night clerk because she was new. I said no, she provided exceptional service, and you were too lazy to come help her. Also, nothing left for breakfast at 8:30 STAY HERE AT YOUR OWN RISK!!!

Food & location good. Staff friendly and tried to be helpful. But, there was a very strong smell in I guess all the rooms—the two rooms we looked at. It was like a perfume in the a/c system (?); it seemed to cycle on/off in the halls. Awful. As I’m allergic to artificial odors (headache/red, watering, painful eyes/stuffy nose), I took my work outside to the small patio area. That lasted only as long as the sun, b/c the staff couldn’t figure out how to turn on the patio lights.

Service of check in and checkout clerk was awesome. Breakfast w a s great. But hotel needs an update, carpet was dirty, room had odor of mildew or maybe it was old dirty stained carpet.

The hot tub did not work, the breakfast was slow.

Nice room, with 2 tv's, one for the sleeper sofa, the other for the bed. Only problem only one remote worked. We told the front desk about it, and they sent maintenance to check it out. Maintenance said we'd have to use one remote for both tv's. Minor inconvenience, but I hope the hotel gets a new remote for the other tv because we could only use one tv even if one of us wanted to watch something different. Hotel was clean, probably could use an update, especially to the elevator.